Shopping Cart
Personal information
I forgot my username / password
Your username is your email address. To recover your password, go to the sign-in section at the top right of the home page. Click on "Forgot your password?" and enter your email address. You will then receive an email with a link that starts the recovery process. The system will generate a random password; we suggest changing it to one that is easier to remember in "My account > Personal information".
How do I update my account information?
Sign in to your personal area in "My account" with your email address and password. From there you can update your account information.
How do I unsubscribe from the newsletter?
You can stop receiving the newsletter by clicking the unsubscribe link at the bottom of any newsletter. You can also update your preferences or unsubscribe from the link "You can update your preferences or unsubscribe from this list."
How is the personal data in my account handled?
Your account information is used exclusively for commercial purposes. At any time you keep the rights of access, rectification, erasure and objection to the processing of your data. You can exercise these rights by writing to JYOKO EUROPE S.L., Calle Juan de la Cierva 3-5 Nave 3-B, Sant Just Desvern, Barcelona, Spain, marked "Data Protection". You can also contact us by email at info@jyoko.com.
How can I buy a JYOKO gift card?
We offer gift cards from a minimum of €50 to a maximum of €300. You can get your gift card by clicking here.
Do you have questions about our products?
How can I check whether the cover will fit my seat?
You can check the compatibility of each model in the detailed product description on our website. All our covers are made to measure, based on the original models, and go through thorough testing to guarantee a perfect fit and meet our quality standards.
How do I fit the cover on my seat?
For detailed instructions on fitting the cover on your seat, look for the demonstration video on the product page of our website. If you have questions or need personal help, contact our customer service at info@jyoko.com. You can send us a few photos of the cover fitted on the seat and we will be happy to help you make any adjustments needed.
Do you have a cover for my seat?
You can browse the covers available for your seat using our menu or by typing the brand or model into our search bar. If you have any doubts or cannot find your model, please contact us at info@jyoko.com.
Does the car seat cover include the insert?
We supply our items exactly as shown in the photos, and the number of pieces included is stated in the product description.
Are the covers washable?
Yes, the covers are washable. Washing instructions:
- Machine wash up to 30º.
- Do not bleach.
- Do not tumble dry.
- Do not dry clean.
- If ironing is needed, use a low temperature.
If a product is not washable, this will always be stated in the product description.
Do the products come with a warranty?
Yes, all our products come with a warranty.
At Jyoko we design and manufacture textile products for babies. When you receive your order, we recommend opening it and trying the cover. If everything is correct at that point, it has no manufacturing defect.
Payment methods
Which payment methods does JYOKO accept?
We offer several payment methods:
- Credit card: we accept VISA and MASTERCARD.
- PayPal: if you have a PayPal account, you can pay comfortably and securely with it.
- Pay in instalments: split the payment into monthly instalments with a fixed monthly cost. You can change or complete the payment at any time without penalties. This service is managed by Aplazame.
Orders
Where can I find my shopping cart?
Your cart is at the top right of the home page. Click on the basket and the details of your order will appear immediately.
How can I know if products are available?
The products shown on the website are generally available to buy. If a product is not available, a message will appear next to it saying so.
Can I see the details of my order?
You can see the details of all your orders in "My account", under "Order history and details". You can also view and print your invoices from this section.
How can I check the status of my order?
Once you confirm your order, you will receive a confirmation email. When your order leaves our warehouse, you will receive another email with the tracking number from the carrier so you can follow the delivery.
What happens if I am not at home when the order arrives?
If you are not at home when the order arrives, the carrier will leave a delivery notice to let you know they tried to deliver it. You can call the numbers on the notice or wait for the carrier to contact you on the phone number you gave when placing your order. That is why it is very important to leave up-to-date contact numbers. The carrier can reschedule the delivery within a maximum of 7 days.
Can I collect my order directly from your warehouse?
Yes, you can collect your order directly from our warehouse once you receive the message that your order is ready. Collections can be made Monday to Friday from 8:00 to 16:00. We keep your order for 5 working days.