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Promotions Jyoko
These general conditions regulate the terms applicable to all promotions offered by Jyoko through its online store.
By participating in any promotion, the customer expressly accepts these conditions, as well as the general terms of use and purchase of our website.
1. Scope of Application
Jyoko promotions are valid exclusively for purchases made through our official website.
Unless expressly stated otherwise, promotions are not valid for purchases made in physical stores, authorized distributors or external platforms.
2. Validity and Duration
Promotions will be effective during the period indicated in each communication (website, email, social media or other channels).
In all cases, promotions will be available until the specified date or while stock lasts, whichever occurs first.
Jyoko reserves the right to modify, suspend or cancel promotions at any time, provided that no acquired rights have been generated by customers.
3. Product Availability
All promotions are subject to product availability.
If promotional products are out of stock:
- Jyoko is not obliged to restock them or offer alternatives
- Jyoko may, at its discretion, offer equivalent products or refunds
4. Restrictions and Limitations
Non-cumulative
Promotions cannot be combined with other discounts, codes or offers unless expressly stated.
Specific conditions
Promotions may include limitations such as:
- Maximum units per customer
- Minimum purchase amount
- Exclusion of specific products or categories
These conditions will be detailed in each promotion.
Eligible customers
Promotions are intended exclusively for final consumers.
Use by companies or for resale purposes is prohibited.
5. Application of Discounts
Discounts and promotional codes will be applied automatically or manually during checkout, provided all conditions are met.
In case of technical or human error, Jyoko reserves the right to correct the situation and inform the customer before order completion.
6. Returns and Refunds
In case of returns:
- If the promotion conditions are no longer met, the benefit will be removed
- The order amount will be recalculated
- The refund will reflect the actual paid price
Promotional benefits will not be refunded or transferred to future purchases.
7. Fraudulent Use
Jyoko reserves the right to cancel promotions or orders in case of fraudulent or improper use.
This includes:
- Use of multiple accounts
- Manipulation of purchase data
8. Modification of Promotions
Jyoko may modify promotion conditions, duration or availability without prior notice.
These changes will not affect already confirmed orders.
9. Liability
Jyoko is not responsible for:
- Typographical or communication errors
- Technical issues affecting promotion application
However, Jyoko will provide reasonable solutions in accordance with applicable law.
10. Applicable Law and Jurisdiction
These conditions are governed by Spanish law.
Any dispute will be subject to the courts corresponding to the consumer’s domicile.
11. Contact
Email: info@jyoko.com
Phone: +34 933 363 565
Contact form available on the website