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General Terms and Conditions of Sale
Last updated: April 1, 2026
These General Terms and Conditions of Sale govern the purchase of products made by consumers through the website www.jyoko.com, owned by:
JYOKO EUROPE S.L.
Limited Company
VAT Number: ESB66620683
Registered office: Carrer dels Esqueis, S/N, Nave 10, 08415 Bigues i Riells, Barcelona, Spain
Phone: +34 933 363 565
Email: info@jyoko.com
Placing an order on this website implies full and unconditional acceptance of these General Terms and Conditions of Sale.
1. Purpose and scope
These General Terms govern the online sale of products offered by JYOKO EUROPE S.L. through its website.
These conditions apply exclusively to consumers or end users. If the buyer acts for business, professional or resale purposes, they must contact Jyoko to request specific conditions.
2. Customer identification
To place an order, the customer must be at least 18 years old and have full legal capacity.
The customer agrees to provide accurate, complete and up-to-date information. Jyoko reserves the right to verify this information when necessary.
3. Acceptance of conditions
Before completing the order, the customer must read and accept these Terms.
Jyoko recommends saving or printing a copy. The applicable version will be the one in force at the time of purchase.
4. Products
Jyoko offers textile products, accessories and related items.
Product descriptions, images and specifications are as accurate as possible. However, minor variations may occur due to display, materials or manufacturing, without affecting essential conformity.
All products are subject to availability.
5. Purchase process
The purchase process generally includes:
product selection,
add to cart,
review order,
login or guest checkout,
enter billing and shipping details,
select delivery method,
select payment method,
confirm order,
complete payment.
Once completed, the customer receives a confirmation email.
6. Prices
All prices are shown in euros (€) and include applicable taxes unless otherwise stated.
Shipping costs are displayed separately before final confirmation.
Jyoko may modify prices at any time, but the applicable price is the one at checkout.
For non-EU shipments, customs duties and taxes may apply and are the responsibility of the buyer.
7. Product availability
Orders are subject to stock availability.
If a product becomes unavailable, Jyoko may:
- partially ship the order
- offer an equivalent product
- refund the unavailable item
Refunds will be issued using the original payment method unless agreed otherwise.
8. Payment
Customers may use available payment methods shown during checkout, including:
- bank card
- PayPal
- bank transfer
The customer guarantees authorization for the chosen method.
Payment data is processed securely via payment providers.
If payment fails, the order will not be processed.
9. Order confirmation and invoicing
After payment confirmation, Jyoko will process the order.
The customer receives a confirmation email.
Invoices may be issued electronically or included with the shipment.
10. Delivery
Products are delivered to the address provided by the customer.
Delivery times are indicative and may vary.
Incorrect addresses are the customer’s responsibility.
If delivery fails due to customer error, additional costs may apply.
11. Transfer of risk and ownership
Ownership transfers after full payment.
Risk transfers when the customer receives the goods.
12. Right of withdrawal
Customers have a legal minimum of 14 days to withdraw.
Jyoko offers a commercial period of 30 days from delivery.
The customer must notify Jyoko and return the product within 30 days.
Return shipping costs are borne by the customer unless stated otherwise.
Refunds will be issued using the original payment method.
Jyoko may withhold the refund until goods are received.
12.1 Withdrawal exclusions
Withdrawal does not apply to:
- customized products
- personalized items
- perishable goods
12.2 Returns of promotional orders
If a return affects promotion conditions, the discount may be recalculated.
13. Legal warranty
All products are covered by a 3-year legal warranty.
In case of defect, the customer may request:
- repair
- replacement
- price reduction
- contract termination
The warranty does not cover misuse or normal wear.
14. Personalized products and gift cards
Personalized products
Cannot be returned unless defective.
Gift cards
- not redeemable for cash
- valid for purchases only
15. Liability
Jyoko is not liable for:
- misuse of products
- incorrect data provided
- force majeure
- external technical issues
This does not affect consumer rights.
16. Customer service and complaints
Email: info@jyoko.com
Phone: +34 933 363 565
Address: Barcelona, Spain
17. Data protection
Data processing is governed by the Privacy Policy.
18. Cookies
Cookies are regulated in the Cookies Policy.
19. Intellectual property
All website content belongs to Jyoko.
Unauthorized use is prohibited.
20. Modification of conditions
Jyoko may update these Terms at any time.
21. Partial invalidity
Invalid clauses do not affect the rest.
22. Applicable law and jurisdiction
Spanish law applies.
Courts will be determined according to consumer protection regulations.
23. Related policies
These Terms are complemented by:
- Privacy Policy
- Cookies Policy
- Shipping & Returns
- Warranty
- Promotions
- Contests