Jyoko.com makes its deliveries in the Peninsula and the Balearic Islands as well as internationally (consult countries)

In Spain peninsular deliveries, through express mail. For international service we work with different courier companies.

Please specify by email that it is a return and not a change if it is the case.

the return will be discounted the shipping amount of the same.

The derlivery term corresponds to the days that elapsed since the completion of the order until the customer receives the same.

Delivery times except force majeure (due to causes beyond our competence) are in Spain: 3 to 6 working days in the case of mail and in the case of urgent deliveries 48-72 hours, are two working days if there are no problems with the address provided. 

Important: Remember that if you place your order after 15h on Friday or weekend (Saturday and/or Sunday), your order will be shipped on Monday, therefore, it will arrive on Tuesday.

INCORRECT ADDRESSES: ¿Qué es lo que sucede en este caso?

If the delivery address is not correctly completed by the customer, the orders sent by post are automatically returned and Jyoko.com is NOT responsible for the time that this return can last and the cost of the second shipment. Correos usually takes 2 to 5 weeks in Spain to make the returns and quite more in the rest of the countries, the returns follow an extremely slow process. Please check that your delivery address is as complete and accurate as possible. The last name that appears must be the same as the one that appears in your stamp / mailbox. If it is not a private address, use the "company" field to indicate the name of the store, office, or place where you want to receive the delivery.

In the case of choosing express delivery, we STRONGLY PLEASE put the address where you will receive the order, because if talking to the carrier changes that address to us we assume an additional cost of transport that we are not passing on. 

EXPIRED PACKAGES OR DELIVERIES NOT NOTIFIED BY POST:

Many times the postmen do not leave the notice correctly, or the client does not know that a notice received is from Jyoko, so he lets the time pass without claiming the package. Do not let more than 8 days pass from our notification of sending by e-mail without claiming the order. CORREOS returns them to the 15 days and many times they do not leave notification of notice. Make sure that the e-mail that you have given us is correct, in order to receive the shipping notification without problems. 

By confirming these TERMS OF PURCHASE the customer agrees to pay second freight in cases of returns for incomplete addresses, not completed by the same and for shipments not claimed in time. 

Jyoko.com can not be held responsible if it can not send the requested order due to circumstances beyond its control, including DELAYS by our suppliers, fires, floods, strikes, electrical problems, etc. 

In case of withdrawal by the CLIENT, the client agrees to assume the return costs.

The return must be made within 30 natural days days from the date of purchase.

You can manage returns as follows.

1. Access "Order history and details" from your own account

2. Click on "Details" to be able to display the order on which you want to return

3. Select the product (s) by checking the box next to the name

4. Add the amount to return if it is more than 1 product and if you want a brief description of the reason for returning that item so we can have proof of the problem and improve it.

5. click on "REQUEST A RETURN"

6. Once the above is done, you must send the product (s)

JYOKO

Carrer Joan de la Cierva 3-5 Nave 3-B, 08960 Sant Just Desvern (Barcelona) - España

Barcelona - España

7. Once the product is received, we will review it. the article must be in the conditions in which it was sent and not have been used. Then we will refund your money within 8 working days

In the event that the return is feasible, the purchase price will be returned in the bank account or on the credit card associated with the purchase made. The payment will be made as soon as we have received the product to be returned and we have confirmed that it meets our minimum requirements. Buyers will only be responsible for the mail rates that this applies to them when returning the products.

**ORDERS WITH FREE SHIPPING**

Orders from customers who apply or have applied for free shipping and wish to return a garment or garments, the cost of shipping will be deducted from the return.

If you have any questions, you can contact us by calling us at 0034 933363565 or by sending us an email info@jyoko.com .

In the products in the Shipping-Returns tab you will find more details about the returns