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Terms of Sale, Production, Delivery and Returns for Professional B2B Customers
Last updated: 11 June 2026
These terms govern purchases made by professional customers, companies, self-employed professionals, distributors, shops, collaborators, B2B accounts or any buyer acting within the framework of a business, commercial or professional activity.
JYOKO EUROPE S.L.
Limited Liability Company
Tax ID / NIF: B66620683
Registered office: Carrer dels Esqueis, S/N, Nave 10, 08415 Bigues i Riells, Barcelona, Spain
Telephone: +34 933 363 565
Email: info@jyoko.com
Placing an order as a professional customer, B2B account, distributor, shop, company, self-employed professional or buyer acting within a professional activity implies acceptance of these specific terms.
Important: purchases made as a professional/B2B customer are not of the same nature as purchases made by an individual consumer. Access to professional rates, discounts or conditions implies the application of specific terms regarding production, preparation, delivery, cancellations, returns, invoicing and commercial liability.
1. Purpose and scope of application
These terms regulate the sale of products by Jyoko Europe S.L. to professional B2B customers, including companies, self-employed professionals, distributors, shops, collaborators, resellers, volume buyers or any buyer acting within a business, commercial or professional activity.
They apply to all orders placed through a professional account, B2B rate, professional discount, B2B coupon, commercial quotation, special agreement, volume order or any other commercial condition intended for professional customers.
These terms are not intended for individual consumers. Purchases made as a professional customer are governed by the B2B commercial conditions accepted at the time of purchase and by the civil, commercial and tax regulations applicable between businesses.
2. Professional nature of the purchase
By placing an order as a professional customer, the buyer declares that they are acting within the framework of their business, commercial, professional, promotional or resale activity, and not as an individual consumer.
Access to professional prices, progressive discounts, B2B promotions, special rates, volume conditions or minimum purchase requirements implies acceptance of a commercial policy that differs from ordinary retail sales.
B2B commercial conditions may differ from the conditions applicable to end consumers, especially regarding prices, discounts, minimum purchase amounts, production, preparation times, transport, returns, withdrawal, administrative management, invoicing and commercial liability.
3. Acceptance of B2B terms
Placing an order through a professional account, B2B rate, professional discount, B2B coupon, business quotation, volume order or special commercial condition implies acceptance of these terms of sale, production, delivery and returns for professional customers.
The professional customer declares that they have had access to these terms or have been informed of their existence before or during the B2B commercial relationship.
Jyoko Europe S.L. recommends that the professional customer save or print a copy of these terms when placing an order or activating their professional account. The applicable terms shall be those in force on the order date, unless a specific written agreement exists.
4. Right of withdrawal
The right of withdrawal provided for under consumer and user regulations is intended for individual consumers in the legally established cases.
Orders placed by professional or B2B customers are not subject to the right of withdrawal provided for individual consumers, unless Jyoko Europe S.L. expressly accepts this in writing for a specific transaction.
Consequently, once a B2B order has been confirmed, prepared, made, reserved, shipped or delivered, Jyoko Europe S.L. shall not be obliged to accept returns of non-defective products or cancellations outside the conditions expressly accepted by the company.
5. Made-to-order products, production and fabric availability
Jyoko works with textile products that may require preparation, cutting, sewing, checking, handling, packaging or specific production before shipment.
For certain references, when Jyoko has the necessary fabric or material available, the product may be made available for purchase. This availability does not necessarily mean that the product is fully made and ready for immediate dispatch. In such cases, the order is added to the production or preparation chain as soon as possible.
This working method allows Jyoko to offer a wider variety of models, prints, compatibilities and references, especially for specific textile products, car seat covers, pushchair covers, low-rotation products, special references or limited-demand items.
The professional customer understands and accepts that certain products may be prepared, reserved, made, finished or adapted specifically to fulfil their particular order.
6. Products prepared to order or special references
Certain products may be identified with indications such as product prepared to order, made to order, on-demand preparation, special reference or equivalent wording.
This indication means that the product may not be part of standard immediately rotating stock and may be prepared, cut, made, reserved or incorporated into production after the order is confirmed.
This condition may apply especially to car seat covers, covers for specific models, references with specific compatibility, lower-demand prints, special textile items, low-rotation products or references mainly intended for professional customers.
When the professional customer purchases a product identified as prepared to order, made to order, on-demand preparation, special reference or equivalent wording, they accept that the product may be prepared specifically to fulfil their order and shall not be subject to ordinary return or cancellation once confirmed or incorporated into the preparation or production chain.
Note on products prepared to order: this indication does not necessarily mean that the product does not exist in the catalogue, but that it may require preparation, making, finishing or specific reservation to fulfil the order placed.
7. Order preparation times
Jyoko constantly strives to prepare professional orders as quickly as possible.
As a general guideline, when the fabric, material or product is available, the order is usually prepared within approximately 5 working days.
However, this period may vary depending on order volume, number of units requested, production workload, staff availability, product complexity, the number of pending orders ahead, the commercial season and any operational circumstance affecting the preparation, sewing or dispatch chain.
For B2B orders, the estimated preparation and delivery time may usually range between 5 and 15 working days.
In cases of higher volume, peak season, special references, low rotation, made-to-order preparation, production backlog or logistical incidents, the period may extend to approximately 20 working days.
The indicated times are approximate estimates and do not constitute a guaranteed delivery date, unless Jyoko Europe S.L. has expressly accepted a fixed deadline in writing for a specific transaction.
8. Peak seasons, campaigns and purchase forecasting
During periods of high demand, commercial campaigns, holiday periods, sales, launches, promotions, collection changes or months with particularly high sales volume, preparation and delivery times may be affected.
In particular, during the summer season and the month of August, production, preparation and transport times may be affected by reduced collection frequencies, limited transport routes, staff holidays, lower supplier availability or the reorganisation of logistics services.
Professional customers are kindly requested to plan their purchases sufficiently in advance, especially during high-volume periods, seasonal campaigns, important restocking operations or needs linked to scheduled sales.
Jyoko Europe S.L. shall not be liable for lack of stock forecasting, commercial planning, sales campaigns, resale commitments or internal needs of the professional customer when the order remains within the reasonable preparation, production or transport times indicated.
9. Transport and delivery
Once the order has been prepared, Jyoko Europe S.L. will dispatch it through the corresponding carrier.
From the moment the order is handed over to the carrier, delivery is subject to the times, routes, frequencies and operation of the logistics service.
Transport times are estimates and may be affected by causes beyond Jyoko Europe S.L.’s control, including delivery incidents, absence of the recipient, errors in the data provided by the customer, public holidays, strikes, traffic restrictions, weather conditions, logistics saturation, holiday periods or any other transport-related circumstance.
Jyoko Europe S.L. will make reasonable efforts to help resolve transport incidents, but shall not be liable for delays attributable to the carrier or to circumstances beyond its direct control.
The professional customer must provide complete and correct delivery details, including company name, contact person, full address, postcode, telephone number, email address and any information necessary to facilitate receipt of the order.
Absence of the recipient, address errors, lack of response to the carrier or impossibility of delivery for reasons attributable to the customer may generate additional transport, reshipment, storage or return costs, which may be charged to the professional customer.
10. Limitation of liability in B2B orders
In professional B2B transactions, the liability of Jyoko Europe S.L. shall be limited, to the extent permitted by law, to the amount of the affected product or to a reasonable solution for the incident directly attributable to Jyoko Europe S.L.
Jyoko Europe S.L. shall not be liable for loss of sales, loss of margin, loss of profit, loss of commercial opportunity, penalties against third parties, campaigns not carried out, resale commitments, reputational damage, internal costs of the customer, staff costs, loss of customers, delays in shop display, marketplace delays or any indirect, consequential or commercial expectation damage arising from delays, logistics incidents, lack of purchase forecasting or business decisions of the professional customer.
This limitation shall not affect liabilities that cannot legally be excluded, nor cases of wilful misconduct, gross negligence or breach directly attributable to Jyoko Europe S.L. under the legally applicable terms.
11. Cancellation of B2B orders
Requests to cancel a B2B order must be made in writing and may only be accepted if the order has not yet been incorporated into the preparation, cutting, sewing, production, handling, packaging or dispatch chain.
Once the order has been sent for preparation, production, sewing or dispatch, it may not be cancelled unless expressly accepted in writing by Jyoko Europe S.L.
For made-to-order products, low-rotation products, specific covers, textile items made to fulfil a specific request or special references, cancellation may be refused from the moment the order is confirmed or incorporated into production.
12. B2B discounts, minimum purchase amounts and promotions
Professional discounts, progressive discounts, special rates, B2B coupons, promotional conditions, subsidised shipping or commercial benefits may be linked to a minimum purchase amount, order volume, product family, campaign, customer type or specific condition.
The professional customer shall only be entitled to retain such discounts if the conditions that gave rise to them are maintained.
If Jyoko Europe S.L. exceptionally accepts a partial return and, as a result, the order no longer meets the minimum purchase amount or promotional condition applied, Jyoko Europe S.L. may recalculate the order according to the final amount actually retained by the customer.
In such a case, the discounts, promotions, subsidised shipping, commercial benefits or special conditions that no longer apply shall be deducted from any balance that may result in favour of the customer.
The professional customer shall not be entitled to retain a conditional discount if, after a return, partial cancellation or order modification, the minimum amount or condition that allowed the discount to be applied is no longer met.
13. Returns of non-defective products
Returns of non-defective products in B2B orders are not accepted automatically.
Any return request must be communicated in writing and previously approved by Jyoko Europe S.L. The mere request by the customer or the shipment of the product without prior authorisation does not imply acceptance of the return.
Jyoko Europe S.L. may refuse the return when any of the following circumstances apply:
- The order corresponds to a professional account, B2B rate, professional discount, B2B coupon or special commercial condition.
- The request is made outside the indicated period or outside a reasonable period from receipt of the order.
- The product was prepared, reserved, adapted, cut, manufactured, made or finished to fulfil the specific order.
- The product belongs to a low-rotation reference, limited availability, specific season or difficult commercial restocking.
- The product is identified as prepared to order, made to order, on-demand preparation, special reference or equivalent wording.
- The product does not show any defect or error attributable to Jyoko Europe S.L.
- The product has been used, washed, handled, installed, altered, is incomplete, lacks suitable packaging or is not suitable for inspection and possible restocking.
- The return generates a modification of discounts, minimum purchase amounts, promotional conditions, subsidised shipping or tax conditions of the original order.
- The return involves a disproportionate administrative, logistical or tax burden in relation to the professional nature of the transaction, provided there is no defect or error attributable to Jyoko Europe S.L.
14. Time limit for reporting incidents
The professional customer must inspect the order at the time of delivery.
Any incident relating to a product error, visible defect, missing units, transport damage or discrepancy with the order must be reported in writing within a maximum period of 72 hours from receipt, attaching clear photographs of the product, packaging, label and order documentation.
Once this period has elapsed without written communication, the order shall be deemed to have been received correctly, except for hidden defects that must be assessed in accordance with the applicable regulations.
Reporting an incident does not automatically imply acceptance of a return, replacement, compensation or refund. Jyoko Europe S.L. will assess each case according to the information received, the condition of the product, the nature of the incident and the applicable liability.
15. Condition of products in authorised returns
If Jyoko Europe S.L. exceptionally accepts a B2B return, the product must be returned unused, unwashed, unhandled, complete, with its labels, accessories and packaging, and in a condition suitable for inspection.
Jyoko Europe S.L. may refuse the return if the product received does not meet these conditions or shows signs of use, washing, installation, handling, deterioration, odour, stains, hair, damage, missing components or any circumstance preventing its inspection or possible restocking.
The return shipment must be made in accordance with the instructions provided by Jyoko Europe S.L. Shipments with postage due or unauthorised returns will not be accepted.
16. Transport, handling and management costs
If a B2B return is exceptionally accepted, outbound transport costs, return transport costs, handling, inspection, reconditioning, restocking, administrative management and any other cost arising from the return may be deducted from the resulting amount or borne directly by the professional customer.
Jyoko Europe S.L. shall not bear return costs when there is no product defect or error attributable to the company.
When the order has benefited from free shipping, subsidised shipping or special shipping conditions linked to a minimum purchase amount, a partial or total return may entail the loss of that benefit and the recalculation of the corresponding transport costs.
17. Refunds, commercial vouchers and compensation
Exceptional acceptance of a return in a B2B order does not necessarily imply the right to a cash refund.
Jyoko Europe S.L. may offer, at its discretion and subject to express prior acceptance, a commercial voucher, internal credit or compensation for future purchases, especially for professional orders, products prepared for a specific request, low-rotation references or returns accepted outside ordinary conditions.
The issue of a commercial voucher shall be subject to the validity, terms of use and limitations indicated at the time of issue.
Commercial vouchers shall not be exchangeable for money, unless expressly agreed in writing or required by applicable law.
18. Invoicing and corrective invoices
When an accepted return involves a modification of amounts, discounts, taxable base, taxes, prices, shipping costs or invoicing conditions, Jyoko Europe S.L. will manage the corresponding tax documentation in accordance with the applicable regulations.
Returns involving tax or administrative modification of a B2B transaction will not be processed without prior and express acceptance by Jyoko Europe S.L.
In the event of exceptional acceptance of a return, Jyoko Europe S.L. may recalculate the final amount of the order taking into account discounts, promotions, minimum purchase amounts, shipping costs, management costs and any other economic condition affected.
19. Defective products or errors attributable to Jyoko Europe S.L.
These terms do not limit any rights that may correspond to the professional customer in the event of a defective product, preparation error attributable to Jyoko Europe S.L. or incident duly evidenced within the reported period.
In such cases, Jyoko Europe S.L. may assess, as appropriate, repair, replacement, restocking, compensation, collection or another suitable commercial solution.
To assess the incident, the customer must provide clear photographs, a detailed description of the issue, order number, product reference, image of the label, packaging and any information necessary to verify the incident.
Jyoko Europe S.L. reserves the right to request the return of the product for inspection before accepting a replacement, compensation or final solution.
20. Differences in colour, fabric and manufacture
Textile products may show slight variations in colour, texture, shade, print placement or finish due to the nature of the fabric, photo lighting, screen settings, cutting process, production batches or artisanal manufacture.
These small variations shall not be considered a defect when they do not affect the normal use of the product or represent a substantial difference from the reference purchased.
For printed products, the exact position of the pattern may vary from one unit to another due to fabric cutting.
21. Product compatibility
Jyoko Europe S.L. offers products compatible with certain models, brands or references based on available information, internal testing, pattern development, commercial experience and data provided by manufacturers or customers.
Mention of third-party brands or models is made solely to indicate product compatibility or intended use. The brands mentioned belong to their respective owners and do not imply any commercial relationship, authorisation, sponsorship or approval by those brands, unless expressly stated.
For B2B orders, the professional customer must carefully check product compatibility before placing the order, especially when purchasing for resale, third-party recommendation or restocking.
If the professional customer has doubts about compatibility, they must consult Jyoko before purchasing.
22. Obligations of the professional customer
The professional customer undertakes to provide complete, truthful and up-to-date data for the proper management of the order, invoicing, production, transport and delivery.
They also undertake to carefully check references, models, quantities, prints, compatibilities, measurements, commercial conditions and deadlines before confirming the order.
The professional customer is responsible for their purchase forecasting, stock needs, sales planning, commercial campaigns, commitments to third parties and communication with their own customers.
Jyoko Europe S.L. shall not be liable for errors arising from incorrect product choice, lack of compatibility verification, incomplete data, orders placed without sufficient advance notice or commercial expectations not communicated and expressly accepted in writing.
23. Modification or refusal of orders
Jyoko Europe S.L. may refuse, cancel or modify B2B orders where there are obvious pricing errors, lack of fabric or material availability, production impossibility, stock issues, technical incidents, commercial risk, previous breaches by the customer, non-payments, misuse of discounts or any circumstance preventing the order from being fulfilled under reasonable conditions.
If it is impossible to fulfil an order already paid for, Jyoko Europe S.L. will inform the professional customer and propose, as appropriate, an alternative, product change, waiting period, voucher, compensation or refund of the unfulfilled amount.
24. Exceptional acceptance and no precedent
Exceptional acceptance of a return, cancellation, compensation, voucher, discount, recalculation or commercial solution for a specific order shall not constitute recognition of a legal obligation nor create a precedent for future orders.
Jyoko Europe S.L. reserves the right to assess each request individually according to these terms, the nature of the order, the condition of the product, the time elapsed, the existence or absence of a defect, the applicable liability and the commercial circumstances of the transaction.
25. Written communication
For the proper management of B2B orders, incidents, returns, cancellations or claims, communications must be made in writing through the channels indicated by Jyoko Europe S.L.
Requests made by telephone, social media, informal messaging or unauthorised channels must be confirmed in writing in order to be assessed.
Email: info@jyoko.com
Telephone: +34 933 363 565
Postal address: Carrer dels Esqueis, S/N, Nave 10, 08415 Bigues i Riells, Barcelona, Spain
26. Personal data protection
The processing of the professional customer’s personal data is governed by Jyoko’s Privacy Policy, drafted in accordance with the General Data Protection Regulation and Spanish Organic Law 3/2018.
The data provided by the professional customer may be used for the management of the B2B account, orders, invoicing, commercial communications, incidents, logistics and compliance with applicable legal obligations.
27. Intellectual and industrial property
All website content, including texts, images, designs, logos, photographs, videos, software, code, structure and other elements, is protected by intellectual and industrial property rights owned by Jyoko Europe S.L. or authorised third parties.
Its reproduction, distribution, transformation, public communication or any other form of exploitation is prohibited without prior written authorisation.
28. Modification of terms
Jyoko Europe S.L. reserves the right to modify these B2B terms at any time.
The applicable terms shall be those in force on the date of the order, unless there is a specific written agreement between the parties.
29. Partial invalidity
If any clause of these terms is declared null, invalid or unenforceable, that clause shall be deemed excluded without affecting the validity of the remainder of the document.
30. Applicable law and jurisdiction
These terms are governed by Spanish law.
In the event of a dispute arising from a B2B commercial relationship, the parties shall submit to the courts and tribunals legally applicable, unless there is a valid written agreement between the parties or a mandatory jurisdiction applies.
31. Complementary policies
These B2B terms are complemented by the specific pages of Jyoko Europe S.L. that may apply in each case, including, among others:
- Privacy Policy
- Cookie Policy
- General Terms of Sale
- Shipping and Returns
- Warranty
- Promotions
In the event of a contradiction between these B2B terms and the general terms addressed to consumers, these B2B terms shall prevail for purchases made by professional customers, except where mandatory regulations apply or a specific written agreement exists.