General Terms and Conditions of Promotions at Jyoko

These general conditions regulate the terms applicable to all promotions offered by Jyoko through its online store. By participating in any of our promotions, the customer fully and expressly accepts the conditions described here, as well as the general usage and contracting policies of our website.

1. Scope of Application

Jyoko's promotions are valid exclusively for purchases made through our official website and are subject to the specific conditions detailed in each promotion. Unless expressly stated otherwise, promotions will not be valid for purchases at physical points of sale, authorized distributors, or external platforms.

2. Validity and Duration

• Promotions will be effective during the period indicated in the corresponding communication, including announcements on the website, emails, social media, or other channels used by Jyoko.
• In all cases, promotions will be available only until the specified date or while supplies last, whichever comes first.
• Jyoko reserves the right to end, modify, or cancel promotions at any time and without prior notice, provided that no vested rights have been acquired by customers.

3. Product Availability

All promotions are subject to inventory availability. In the event of out-of-stock products in a promotion, Jyoko:

• Will not be obligated to restock the product or offer similar alternatives or compensations, unless expressly stated otherwise in the specific terms of the promotion.
• May offer solutions at the company's discretion, such as equivalent replacements or a refund of the corresponding amount, in accordance with current regulations and the store's general policies.

4. Restrictions and Limitations

• Non-stackable: Unless expressly specified, promotions are not stackable with other discounts, promotional codes, or special offers.
• Usage restrictions: Each promotion may include specific limitations, such as a maximum number of units per customer, minimum purchase amounts, or the exclusion of certain categories or products. These particular conditions will be detailed in the description of each promotion.
• Beneficiary customers: Promotions are exclusively limited to final consumers. The use of promotions by companies, wholesalers, retailers, or any other customer who purchases for resale purposes is prohibited.

5. Application of Discounts

• Discounts, promotions, and promotional codes will be applied automatically at the end of the checkout process, as long as the specific conditions of the offer are met.
• In case of a technical or human error in the application of the promotion, Jyoko reserves the right to correct the situation and to notify the customer of available solutions before the order is finalized.

6. Returns and Refunds

In the case of returns of products purchased under a promotion, the following conditions will apply:

• If the partial or total return of the order modifies the initial conditions for applying the promotion, the customer will lose the benefit and the total amount of the order will be recalculated.
• If the corresponding amount is refunded, the refund will reflect the adjusted price after subtracting the value of the promotion.
• Jyoko will not refund unused promotional benefits or apply promotions to future purchases as compensation.

7. Fraudulent Use

Jyoko reserves the right to invalidate any promotion and to reject orders when improper, fraudulent, or use contrary to the established terms and conditions is detected. This includes, but is not limited to:

• Use of multiple accounts by the same customer to take advantage of the same promotion multiple times.
• Manipulation of purchase data or malicious behavior with the aim of obtaining undue advantages.

8. Modifications to Promotions

Jyoko reserves the right to make modifications to the conditions of promotions, including their duration, scope, or availability, without the need for prior notification and without generating any liability, except for those orders already formalized that meet the applicable requirements at the time of purchase.

9. Exclusion of Liability

Jyoko is not responsible for:

• Typographical, technical, or communication errors in the description of the promotions.
• Possible technical issues that prevent the correct application of the promotion during the purchase process.

In any case, Jyoko is committed to notifying and offering reasonable solutions to ensure customer satisfaction, as far as possible and in accordance with current regulations.

10. Applicable Law and Jurisdiction

These conditions are governed by current Spanish law. Any dispute arising in connection with the promotions will be resolved before the courts corresponding to Jyoko's domicile, unless applicable law provides otherwise.

11. Contact

For inquiries or claims related to our promotions, you can contact Jyoko's customer service via:

• Email: info@jyoko.com
• Phone: +34 933 363 565
• Contact form available on our website.