Beauty Bag Elephant

For more information, please review our general sales conditions ANNEX 2

Returns

We do not accept returns of personalized products made to order.

For all other standard products:

In case of withdrawal by the CLIENT, the client agrees to bear the return shipping costs.

The return must be made within 30 calendar days from the date of purchase.

If the returned order included a gift, the gift must also be returned in the same condition. Otherwise, its cost will be deducted from the refund.

You can manage returns as follows:

1. Go to "Order history and details" in your account

2. Click on "Details" to expand the order you wish to return

3. Select the product(s) by checking the box next to the name

4. Enter the quantity to return (if more than one product) and optionally include a brief explanation of the reason for the return

5. Click on "REQUEST A RETURN"

6. Once completed, send the product(s) to: Carrer dels Esqueis, S/N, Nave 10, 08415 Bigues i Riells, Barcelona (Spain)

7. Once received, we will review the product. It must be unused and in its original condition. The refund will be processed within 8 business days

ORDERS WITH FREE SHIPPING
For customers who qualified for free shipping and wish to return one or more items, the cost of shipping will be deducted from the refund.

OUTLET PRODUCTS
Outlet products are not eligible for return or exchange.

PERSONALIZED PRODUCTS
Personalized products are not eligible for return or exchange. Additionally, 1 day will be added to the delivery time.

For more information, please review our general sales conditions ANNEX 1

Warning: Please check your cart before checkout and make sure you have selected the desired print. Once payment is completed, an automatic dispatch order is generated. Any change will only be possible through a return at the customer's expense.