SHIPMENTS

SHIPPING POLICY 

Jyoko makes its deliveries in the Peninsula and the Balearic Islands as well as internationally (consult countries)

In Spain peninsular deliveries, through express mail. For international service we work with different courier companies.

For urgent deliveries 24 hours, remember that if you place your order on Saturday, on Sunday you can not have it, or on Monday because it will barely be dispatched, the shipment will arrive on Tuesday.

Please specify by email that it is a return and not a change if it is the case.

the return will be discounted the shipping amount of the same.

The derlivery term corresponds to the days that elapsed since the completion of the order until the customer receives the same.

Delivery times except force majeure (due to causes beyond our competence) are in Spain: 3 to 6 working days in the case of mail and in the case of urgent deliveries 48-72 hours, are two working days if there are no problems with the address provided. 

INCORRECT ADDRESSES: ¿Qué es lo que sucede en este caso?

If the delivery address is not correctly completed by the customer, the orders sent by post are automatically returned and Jyoko.com is NOT responsible for the time that this return can last and the cost of the second shipment. Correos usually takes 2 to 5 weeks in Spain to make the returns and quite more in the rest of the countries, the returns follow an extremely slow process. Please check that your delivery address is as complete and accurate as possible. The last name that appears must be the same as the one that appears in your stamp / mailbox. If it is not a private address, use the "company" field to indicate the name of the store, office, or place where you want to receive the delivery. 

In the case of choosing express delivery, we STRONGLY PLEASE put the address where you will receive the order, because if talking to the carrier changes that address to us we assume an additional cost of transport that we are not passing on. 

EXPIRED PACKAGES OR DELIVERIES NOT NOTIFIED BY POST:

Many times the postmen do not leave the notice correctly, or the client does not know that a notice received is from Jyoko, so he lets the time pass without claiming the package. Do not let more than 8 days pass from our notification of sending by e-mail without claiming the order. CORREOS returns them to the 15 days and many times they do not leave notification of notice. Make sure that the e-mail that you have given us is correct, in order to receive the shipping notification without problems. 

By confirming these TERMS OF PURCHASE the customer agrees to pay second freight in cases of returns for incomplete addresses, not completed by the same and for shipments not claimed in time. 

Jyoko can not be held responsible if it can not send the requested order due to circumstances beyond its control, including DELAYS by our suppliers, fires, floods, strikes, electrical problems, etc. 

5. RETURNS.

If when you receive your order you are not satisfied, you have 30 natural days to return it in its original packaging, counting from the date you received the order. The address to which you should send the package is: 

Jyoko

Carrer de la Botànica, 180 

08908 L'Hospitalet de Llobregat

Barcelona - España

BE CAREFUL! The refund will not be effective in the following cases:

 

When the products have been used.

When the order is not in the same conditions as when it was sent.

 

In the event that the return is feasible, the purchase price will be returned in the bank account or on the credit card associated with the purchase made. The payment will be made as soon as we have received the product to be returned and we have confirmed that it meets our minimum requirements. Buyers will only be responsible for the mail rates that this applies to them when returning the products.

If you have any questions, you can contact us by calling us at 0034 933363565 or by sending us an email info@jyoko.com

In the products in the Shipping-Returns tab you will find more details about the returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

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